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Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details


Customer ownership

We do things a little differently to other banks. Being customer-owned means we don't have shareholders. This means instead of answering to external shareholders, we answer to you. As a customer, you have a very real say in how the bank is run, including a vote on our directors' salaries and a say in where we invest our profits. 

Our profits are returned to customers through better rates and fees, and our investments are used to create positive social and environmental change.

Find out more about what customer ownership means for you.

Why choose a customer owned bank?

We believe that where you put your money has a big impact on the world you live in.

What does your bank do with your money? Does it invest in exploitative or polluting industries? Does it finance fossil fuels?

Or does it only invest in good? In community-owned renewable energy; in affordable and safe housing for people who need it; in protecting threatened native animals and plants, and restoring the natural environment?

Your choice of bank can make you part of something bigger, part of a global movement of people aligning their banking to their values.

We were the first Australian bank to join the Global Alliance for Banking on Values (GABV) whose members represents more than 20 million customers.