Skip to main content

Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves View details


We lend to community housing providers to help build affordable and social housing for people who need it, and to specialist disability accommodation providers that build homes suited to people with complex care needs.

What is your money supporting?

By banking with us, your money helps create positive impact.

Community housing
We lend to community and social housing which provide long term, affordable housing to people at risk of homelessness, or experiencing disadvantage.

Specialist disability accommodation (SDA)
We also lend to SDA which is accommodation that involves specialist designs, locations or features that make it easier to for people with complex needs to live independently.

We were the first bank in Australia to lend to organisations building specialist disability accommodation (SDA). The National Disability Insurance Scheme (NDIS) has introduced SDA funding for people who have high support needs, so we also lend to individuals who want to purchase their own SDA, ensuring it’s an amount they can afford to repay.

A snapshot of what we lend to:

Why this is important

We believe it’s important to support vulnerable people or people experiencing disadvantage to live in housing that’s affordable and suits their needs.

We’ve listened to individual and community customers who’ve told us supporting essential housing is an important element of responsible banking. We’ll continue to support this sector to increase the number of Australians who can access stable and affordable housing no matter their situation.