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Branch closure - Sydney, New South Wales and Melbourne CBD, Victoria. Following the Government’s announcement of stay-at-home restrictions, we've decided to temporarily close our Sydney CBD branch and Melbourne CBD branch. We’ve made this decision to limit the potential risks to our customers and staff and to support the efforts to limit the spread of COVID-19 in the areas under stay-at-home restrictions. While the branches are closed, we’ll be able to help you over the phone on 132 888 Monday to Friday 8am-8pm and Saturday 9am – 2pm AEST. View details

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How is a customer owned bank different from other banks?

As a customer owned bank, we are 100% owned by our customers - we have no external shareholders. In fact, our customers all hold one equal share in the bank.

Most other banks are 'investor owned' which means they are controlled by, and answer to, a small group of shareholders (who don’t even have to be customers). These banks focus on making profit for their shareholders above all else.

What’s important to know is that as soon as you join us, we are accountable to you.

Our profits are invested back into providing benefits to our customers such as supporting projects that do good, not harm, for people and the planet plus fair fees, rates, products and services. Our customers all have a say what our Impact Fund support on and the industries in our Responsible Banking Policy. Every customer is also a part owner of our Conservation Reserve.