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Planned Outage: Sunday 19 September, 2.30am to 8.30am AEST. This outage will affect internet banking, the app, telephone banking, loan applications and new customers wanting to sign up. Call us on 132 888 for any questions, we're here 'til 8pm AEST Friday or between 9am and 2pm AEST Saturday. View details

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How is a customer owned bank different from other banks?

As a customer owned bank, we are 100% owned by our customers - we have no external shareholders. In fact, our customers all hold one equal share in the bank.

Most other banks are 'investor owned' which means they are controlled by, and answer to, a small group of shareholders (who don’t even have to be customers). These banks focus on making profit for their shareholders above all else.

What’s important to know is that as soon as you join us, we are accountable to you.

Our profits are invested back into providing benefits to our customers such as supporting projects that do good, not harm, for people and the planet plus fair fees, rates, products and services. Our customers all have a say what our Impact Fund support on and the industries in our Responsible Banking Policy. Every customer is also a part owner of our Conservation Reserve.