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Bank Australia open to serve our customers: As an essential service under the shutdowns announced, our branches and contact centres will remain open to serve our customers with their banking needs over the coming days and weeks. All branches will be operating from 10:00am to 3:00pm, Monday to Friday until further notice. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details

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We recognise that banking involves a fair amount of fine print.

Our disclosures contain important details that are designed to help you better understand our products and services, and give you enough information to make an informed decision.

When you take out a new product with Bank Australia, you will receive a disclosure document with all the fine print. We encourage you to familiarise yourself with the terms and conditions and your rights and obligations that come along with using our products and services.

If you have any questions or something is unclear please give us a call on 132 888.

NOTE: To download these documents in Acrobat Reader format, click on the links below. If you do not have the free Acrobat Reader program required to open PDF files, click to the Acrobat website to download the Acrobat Reader program.

Conditions should be read in conjunction with the all the savings and loans schedules provided in the table below, in addition to the Privacy Policy.

Codes of Practice

Bank Australia subscribes to the following Codes of Practice:

ePayment Code

Customer owned banking code of practice (COBA)

Australian Banking Association (ABA)

Privacy and Credit Reporting Policy

Bank Australia is committed to complying with the provisions relating to privacy and to the collection, use, disclosure, and storage of your information.

Privacy and Credit Reporting Policy

RMBS securitisation disclosure

Workplace profile

In accordance with the requirements of the Workplace Gender Equality Act 2012 (Act), Bank Australia lodged its annual public report with the Workplace Gender Equality Agency (Agency). View the workplace profile.