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Bushfire assistance: Bank Australia is concerned for the safety and wellbeing of the people and communities affected by the bushfire crisis currently affecting many areas of Australia. Customers who need help can call us on 132 888 Monday to Friday 8am-8pm and Saturday 9am-2pm (AEDST). If you are insured by Allianz Insurance, support is available to customers 24/7 by calling 1300 555 030. View details


We recognise that banking involves a fair amount of fine print.

Our disclosures contain important details that are designed to help you better understand our products and services, and give you enough information to make an informed decision.

When you take out a new product with Bank Australia, you will receive a disclosure document with all the fine print. We encourage you to familiarise yourself with the terms and conditions and your rights and obligations that come along with using our products and services.

If you have any questions or something is unclear please give us a call on 132 888.

NOTE: To download these documents in Acrobat Reader format, click on the links below. If you do not have the free Acrobat Reader program required to open PDF files, click to the Acrobat website to download the Acrobat Reader program.

Conditions should be read in conjunction with the all the savings and loans schedules provided in the table below, in addition to the Privacy Policy.

Codes of Practice

Bank Australia subscribes to the following Codes of Practice:

ePayment Code

Customer owned banking code of practice (COBA)

Australian Banking Association (ABA)

Privacy and Credit Reporting Policy

Bank Australia is committed to complying with the provisions relating to privacy and to the collection, use, disclosure, and storage of your information.

Privacy and Credit Reporting Policy

RMBS securitisation disclosure

Workplace profile

In accordance with the requirements of the Workplace Gender Equality Act 2012 (Act), Bank Australia lodged its annual public report with the Workplace Gender Equality Agency (Agency). View the workplace profile.

Using Apple Pay, Google Pay and Samsung Pay


The fine print

Digital wallet terms of use for Bank Australia

When you use your card in the digital wallet our Electronic Access Facilities & ePayments Conditions of Use will apply to the transaction. A copy of these conditions of use are available on our website.

You must protect and keep confidential your customer number, phone lock, passwords, and all other information required for you to make purchases with your card using the digital wallet.

Always protect your password by using a unique number or pattern that is not obvious or can be easily guessed. Take precautions when using your digital wallet. Try to memorise your password or carefully disguise it. Never keep a record of your password with your device, on your device or computer, or tell anyone your password.

Our Conditions of Use require you to report these events to us immediately:

  • if your device has been lost or stolen
  • you believe your security credentials have been compromised
  • if you believe there are errors
  • if you suspect fraud associated with your digital wallet.

You may become liable for any unauthorised transactions if you unreasonably delay notifying us.

The digital wallet provider is responsible for the functioning of the digital wallet, not us.

When you load the card into digital wallet, there is a sharing of your personal information between us and the digital wallet provider and between you and the digital wallet provider.