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Branch closure - Sydney, New South Wales and Melbourne CBD, Victoria. Following the Government’s announcement of stay-at-home restrictions, we've decided to temporarily close our Sydney CBD branch and Melbourne CBD branch. We’ve made this decision to limit the potential risks to our customers and staff and to support the efforts to limit the spread of COVID-19 in the areas under stay-at-home restrictions. While the branches are closed, we’ll be able to help you over the phone on 132 888 Monday to Friday 8am-8pm and Saturday 9am – 2pm AEST. View details

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2020 Impact Report

It was a big and challenging year for many of our customers, staff and their communities. Our focus was on providing care and support throughout the COVID-19 pandemic, as well as continuing to have a positive impact for people and the planet. 

Our Impact Report shares our performance and impact for the financial year 1 July 2019 to 30 June 2020. 

Read our 2020 Impact Report

You can read more about our financials at the 2020 Financial Report.

A 2020 snapshot

Key highlights from the year include:

  • increasing customer satisfaction to 90%, up from 88% in FY19.

  • achieving B Corp certification.

  • winning awards for customer satisfaction (Roy Morgan), trust (Mozo) and being Australia’s greenest bank (Finder), plus listed in the World’s Best Banks Awards by Forbes.

  • continued to enhance our digital banking offer, including being one of the early Australian banks to launch digital cards.

  • supported projects that have a positive impact on people and the planet with partnerships, donations and grants totalling $729,067 from our Impact Fund.

  • launched our Clean Energy Home Loan, rewarding customers who purchase, build or renovate an energy efficient home.

  • marked our first full year running on 100% renewable electricity.

Our purpose

This year we developed our Strategy 2025, which is about providing further clarity and focus for the bank and our stakeholders as we strive to be a purpose-driven, digital-first bank. 

As part of this work, we’ve updated our purpose and aspiration. This reflects both our successes against our previous purpose and aspiration plus the evolving landscape for purpose-driven business.

Our purpose

Our purpose is to inspire and empower our customers to use their money to create a world where people and the planet thrive.

Our aspiration

Our aspiration is to be Australia’s most trusted bank and leading purpose-driven business.

Did you know your choice of bank has a huge impact on the world? 

Find out what we do to support people and the planet.

B Corp

We’re proud members of the B Corp movement, committed to embedding purpose in all aspects of our business. We use banking as a force for good.

Find out more

Clean Money

The money in your account is used by banks to make loans and investments - to industries that do good or those that do harm. So where you bank ultimately shapes the world we live in.

Find out more