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Fee changes

We're simplifying the way our fees work.

What's on this page

What's on this page

What's happening?

To ensure our fees remain fair and to simplify the way our fees work, we’ve recently conducted a review to identify fees that might need to be changed or removed.

Fee removal

Effective from 1 July 2024 the following fees will be removed.

Fee
From
To
BPAY® Error correction fee
$20 per request
$0
BPAY® Trace fee
$10 per request
$0
Copy of Visa voucher
$26 per request
$0
Direct entry, EFT or Osko error recall fee
$50 per request
$0
Direct entry, EFT or Osko payment trace fee
$20 per request
$0
Dishonour Fee
$12 per dishonour
$0
Monthly account fee for Everyday Access
$5 per month
$0
Retrieval of archived documents
$26 per document
$0
Trace/recall/stop an international transfer
$25 per transfer
$0
Visa chargeback fee
$26 per dispute
$0

Fee increase

Effective from 1 July 2024 the following fees will be increased.

Fee
From
To
Certificates supplied by the bank
$30 per hour with a minimum $30 per certificate
$60 per hour with a minimum $30 per certificate
Company/Business name searches
$15 per search
$40 per search
Commercial loan discharge fee
$250
$350
Duplicate statement fee
$3 per statement
$5 per statement
Home loan discharge fee
$250
$350
Overdraft administration fee
$24 annually
$50 annually
Secured overdraft fee
$12.50 per month
$25 per month
Same day funds transfers within Australia fee (RTGS)
$25 per request
$30 per request
Security token fee
$40 per request
$50 per request

New fees

Effective from 1 July 2024 the following fees will be introduced.

Fee
From
To
Term Deposit early withdrawal admin fee
$0
$15 per early withdrawal

Important information

Product disclosure documents

Terms, conditions, and all fees and charges across our products are outlined below -

Account Access facility conditions of use

Fees, Charges and Transaction Limits

Summary of accounts

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