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Outside signage at a Bank Australia branch

Bank Australia announces changes to banking services

April 17, 2024
December 12, 2023

Today Bank Australia has announced it will discontinue cheque services and self-service phone banking from March 2024.

Over the past few years we’ve seen customers continuing to take up our digital services with 85% of customers now banking with us through digital channels.

Our decision reflects our commitment to meet the changing needs of our customers and ensures we provide the best customer experience we can when they’re banking with us.

Bank Australia Deputy CEO John Yardley said the bank is committed to supporting all customers during this period.

“We know removing our cheque and phone banking services will have an impact on a small cohort of our customers.”

"As we move towards the phase out, we’ll work closely with affected customers to ensure they’re comfortable in the other ways they can bank with us.”

For more information, please contact our customer support team on 132 888 or visit our cheque hub.

What you need to know:

  • Cheque and deposit books (new and replacement) will no longer be available to order from 12 January 2024.
  • All cheque services will become unavailable at Bank Australia from 28 March 2024.
  • Self service phone banking services will become unavailable from 28 March 2024.

Customers will still be able to deposit other Financial Institution’s cheques into their Bank Australia account via Bank@Post.

Ways to bank without cheques

With improvements in payment services across the banking industry, we’re increasingly seeing customers choose digital options. Learn more about how to bank without cheques.

Learn more

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