Building a better banking experience for you

Together, we'll build a better, stronger and more resilient bank while keeping you at the centre of everything we do.  

This is an exciting milestone, and we want to remind you of what you can expect following our merger. There will be a number of changes that benefit you - but the way you access your banking will stay the same.  

1. Reduced fees 

Customers will benefit from reduced fees and charges across our range of products and services.  

2. Access to more branches  

Bank Australia customers will benefit from expanded in-person services, with access to 15 shared branches across New South Wales, Victoria, Queensland, and the ACT. Each branch will feature a dedicated self-service kiosk, and six of these locations will include on-site staff from both banks. Read more about our branch services. 

3. Expanded Bank@Post services 

Bank Australia customers will have access to expanded Bank@Post services, including cash withdrawals, through Australia Post outlets.  

4. Your banking details won’t change 

The way you bank with us won't change, including: 

• No change to your customer number, account numbers, BSB or PayID®

• Using the same internet banking, mobile app and contact centre number. 
• The same access to Osko® fast payments, Apple Pay, Google Pay and Samsung Pay
• Using your existing debit, credit cards and digital wallet. 

Throughout the merger we’ve been committed to ensuring customers understand what the merged bank will look like. You can read more here on the benefits this merger will have on our products and services, technology and impact. 

®Osko is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

®PayID is a registered trademark of NPP Australia Limited.