With significant experience in the banking sector in Australia and Asia, Steve will have responsibility for leading Bank Australia’s customer service, retail distribution, retail operations and deposit, payments and insurance products.
Steve joins us after over 20 years at ANZ Bank where he held senior leadership roles across distribution, operations, strategy, technology and transformation. Most recently leading major transformation programs across ANZ’s retail and customer service operations teams. Separately, Steve will continue to sit on the board of Thorne Harbour Health Ltd, where he is Director and Chair of the Finance, Risk and Audit Committee.
Bank Australia Managing Director Damien Walsh welcomed Steve to Bank Australia, highlighting his deep banking experience and track record of delivering improved customer experience.
“I’m very pleased to welcome Steve to Bank Australia, and the significant experience he brings in driving end-to-end customer experience to our Executive team.”
On his appointment as Chief Customer Officer Australia Steve said that he was excited to be joining an ambitious, purpose driven bank.
“Bank Australia’s clear purpose, strong customer focus, and growth trajectory has made it one of the leading customer owned banks in the country, and one that I am very much looking forward to joining.”
“I’m excited by Bank Australia’s evolution and I’m motivated by the opportunity to help the bank deliver on its purpose and impact goals, and deliver great outcomes for customers.”
“With a strong legacy to build off, Bank Australia is uniquely placed to deliver a great banking experience for customers and positive impact for people and the planet.”
Steve is a Graduate of the AICD, holds an MBA from the Australian Graduate School of Management and has completed the Executive Program in Digitisation and Industrialisation at MIT Sloan School of Management in Boston.
Steve will commence with Bank Australia on Monday 20 November 2023.