A year of creating positive impact with our customers: Bank Australia’s 2025 Impact Report

Next year, we’ll publish our first impact report for both brands as a combined entity in Bank Australia Limited. But for now, we’re taking a moment to reflect on the progress we made as Bank Australia together with our customers in the 2025 financial year.

As a customer-owned bank, we don’t answer to external shareholders; we answer to our customers. That means every decision we make is guided by what’s best for the people who bank with us and the communities we serve. Our impact report is one of the ways we hold ourselves accountable to those values, showing how we’ve delivered meaningful outcomes while staying true to our purpose.

Highlights from our 2025 Impact Report

• Customer satisfaction rose to 91.3%, up from 88.2%

• Welcomed over 14,000 new customers, with 54.4% coming from our socially aware target market

• Total assets grew to $12.3 billion, up from $11.7 billion in 2024

• Contributed $1.5 million (4% of net profit after tax) to our impact fund, supporting people and planet-focused initiatives like our community customer grants and 2,117 hectare conservation reserve

• Updated our Clean Energy Home Loan criteria to require homes to be all-electric: a key step towards reaching our goal of net zero emissions by 2035*

• Continued to support access to housing for low- to middle-income earners through programs like the First Home Guarantee Scheme and the Victorian Homebuyer Fund

• Expanded nature-related loans for conservation projects and to First Nations Traditional Owner Groups to buy back Country through impact lending.

• Securing customer support for our merger with Qudos Bank, with 91% of Bank Australia customer votes cast in favour

These achievements reflect the power of customer ownership, where profits are reinvested into better services, stronger communities, and planet. And now, as a bigger, stronger and more resilient merged bank, we’re in an even better position to create positive impact at scale.

You can read the full 2025 Impact Report online, or pick up a copy at any Bank Australia or Qudos Bank branch, or at our AGM on 26 November at the State Library of Victoria.  

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*Note - Following our merger with Qudos Bank, we have reviewed our climate action strategy to expand it for the whole bank. The merger changed the size of our business significantly, and this meant we needed to set a new baseline and recalculate our emissions reduction targets. Read our 2026 climate action strategy to learn more about our 2035 emissions reduction target.