Alert notice

Scam alert: NEVER share your one-time password (OTP) with anyone, even if they claim to work for Bank Australia. Read more on how to protect yourself.

2023-12-22 2:05 pm
Alert notice

Effective from 5 December 2024, Bank Australia will change the name of the Premium Home Loan Package to Offset Home Loan. Read more about our home loans.

2023-06-23 12:09 pm
Code on a screen with a lock symbol in the middle

Did you know scammers have team meetings?

March 7, 2024
January 23, 2020

You'd probably be surprised to know that scammers aren't just lone rangers or random people. They actually often operate like businesses.

Here's some things to look out for.

  1. They're organised. Scammers rarely work alone. In fact, they even have team meetings.

  2. They'll ask lots of questions.

  3. They'll isolate you. This means they'll ask you 'not to tell anyone' so that you feel like you can't reach out to anyone to see if what you're doing is right.

  4. They will always create a sense of urgency like 'You're being hacked!' or 'People are coming to arrest you!' so that you feel like you need to sort it out ASAP.

  5. They will prey on the fear they created.

  6. They'll change their story quickly if something doesn't work. For example, if you don't have internet banking, they'll ask you for gift cards.

  7. They'll overwhelm you with lots of information and numbers to appear legitimate. They could use codes, reference numbers, complex-sounding language, fake screens on your computer or documents and items to download.

If you need to report a scam, report it directly to ScamWatch and call us on 132 888. Remember, there's no such thing as a silly question and it never hurts to double check you're doing the right thing.

To learn more about scams, visit our page on Scams, security and fraud.