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If customers vote in favour of the merger there will be a number of changes that benefit you, but the way you access your banking, and our key public commitments will stay the same on day 1. Below we’ve outlined the key changes you need to know about and what won’t change if the vote is successful.
What will change
- Reduced fees and charges on a range of products and services from day 1
- Access to more branches – the merged bank will have 15 branches across Victoria, New South Wales, Queensland and the ACT
- Access to a wider range of products and services across the two brands
- Access to expanded Bank@Post services including cash withdrawals
- Access to a wider range of mortgage brokers
What will stay the same
- We will remain committed to responsible banking with the merged bank adopting Bank Australia’s responsible banking policy positions and public commitments – including climate action strategy and net zero 2035 target.
- The way you conduct your banking including:
- No change to your customer number, account numbers or BSB
- Using the same internet banking, mobile app and contact centre number
- The same access to Osko® fast payments, Apple Pay, Google Pay and Samsung Pay
- Using your existing debit, credit cards and digital wallet
- The brand name Bank Australia will continue after the merger
- All current branches will remain open
- Interest rates on your savings, term deposits and loans will stay the same
- We’ll remain 100% customer owned
- Our contact centre will remain 100% Australia-based
Your vote is crucial to the future of our bank, and we appreciate your support.
®Osko is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.
