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Bank Australia open to serve our customers: As an essential service under the shutdowns announced, our branches and contact centres will remain open to serve our customers with their banking needs over the coming days and weeks. All branches will be operating from 10:00am to 3:00pm, Monday to Friday until further notice. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details

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Responsible Banking

We are a profitable bank, but that's not why we exist. Bank Australia exists to create mutual prosperity in the form of positive economic, social, environmental and cultural impact. We’re here to benefit our customers, their communities and the planet.

We believe that a truly responsible bank can make society better, and that where people and organisations put their money has a big impact on the world. That’s why we’re the bank with clean money.

We say our money is clean because it is never loaned to industries that do harm, and all of our loans are subject to our Responsible Banking Policy.

Our responsible banking policy reflects how we embed our values into everything we do - from the loans we provide to the types of organisations we do business with.

We're also the first bank in Australia to have its deposit and home lending products certified 'responsible' by the Responsible Investment Association of Australasia, and through our Impact Fund, we direct 4% of our after-tax profits to projects that help people and the planet.

What we don't invest in 

At Bank Australia we say our money is clean because it is never loaned to those industries that do harm.

We don't lend to these industries: 

 > Fossil Fuels
 > Live animal export
 > Gambling
 > Arms industry
 > Tobacco

What we do invest in 

We also use money to help create positive impact for people, their communities and the planet.

We do this by lending money to:

> Individual customers 
 > Housing for people with disability
 > Better housing developments
 > Renewable energy projects
 > Not-for-profit organisations

Our liquidity requirements

Bank Australia maintains a portfolio of liquid assets to ensure we have access to a sufficient amount of cash to comfortably meet the needs of our customers and requirements of our regulator APRA. We have a range of investments, ensuring a diversified exposure, and this generally includes bonds from other banks. We prioritise green/sustainable bonds where they are available and will increase our investment in these bonds as more become available.  

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