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Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details


Our Impact Fund supports projects that create a positive impact in the world

We believe that a truly responsible bank can help make our society better and our Impact Fund is one of the ways we do this. We commit 4% of our annual after-tax profit to the Impact Fund.

As a customer-owned bank, we ask our customers regularly to tell us which issues they want to see us act upon. This is how we determine which projects to support through the Impact Fund.

For more information about the Bank Australia Impact Fund, email us at [email protected]

Funding categories


Conservation Reserve

Our largest Impact Fund investment is the Bank Australia Conservation Reserve, a 927 hectare private nature reserve that is protecting important woodlands and wetlands habitats as well as 13 threatened native animal species.

Working in partnership with Greening Australia and Trust for Nature we are using evidence-based conservation planning to inform our vision and strategy for this project. Read more here.

Woodlands & Wetlands Trust

We are supporting the Bettong Buddies program which takes hand raised endangered Eastern Bettongs into schools to educate and inspire students. The program helps teach students about the importance of biodiversity and conservation.

The Eastern Bettong has been extinct on mainland Australia for over 100 years. In 2012, 30 Bettongs from Tasmania were reintroduced to a predator-free sanctuary in Canberra, Mulligans Flat Woodland Sanctuary, which is now home to over 200 Bettongs.

Financial Inclusion

More than 3 million Australians are excluded from mainstream financial services or facing financial hardship. Bank Australia’s Financial Inclusion Action Plan guides our approach to make our products and services accessible to people experiencing financial inclusion, and support customers who are in financial hardship. We use our Impact Fund to support programs that will increase financial inclusion, and lead to greater financial independence for people who are vulnerable or experiencing disadvantage in our community. 

  • We’re proud to support The Big Issue  – the social enterprise that works across Australia to create job opportunities for homeless, marginalised and disadvantaged people through its independent street magazine and street soccer program.
  • We support WIRE to provide tailored job-seeking support and career confidence workshops for women, nonbinary and gender-diverse people experiencing barriers to employment.
  • We’ve partnered with the Australian Mutuals Foundation and the Association of Asian Confederation of Credit Unions to support the establishment of credit unions and cooperatives in Laos, Myanmar and Bhutan to help increase financial literacy, improve access to affordable and sustainable financial microfinance and reduce poverty in rural areas.

Bank Australia was the first customer owned bank to have a Reconciliation Action Plan (RAP) and in 2018 we launched our fourth stretch plan. We also use our Impact Fund to support initiatives that promote reconciliation and help close the gap between Indigenous and non-Indigenous Australians.

  • We support Reconciliation Victoria’s HART Awards, a program that recognises the diverse reconciliation projects taking place in the Victorian community  
  • We fund a number of Community Leadership Scholarships for people from an Aboriginal or Torres Strait Islander background to support emerging community leaders to develop their leadership potential. We are supporting scholarships in Mildura, Bendigo, Gippsland and Adelaide.
  • We support our Conservation Reserve partner Greening Australia to employ local Traditional Owners in Western Victoria to develop skills in land management and conservation.
Human Rights

Our customers have told us that they want to see us address human rights issues affecting a number of groups including Indigenous Australians and people seeking asylum and/or refugees.

  • We support Human Rights Watch to undertake their independent refugee research program which helps to defend the rights of refugees, asylum seekers and displaced people worldwide. Human Rights Watch staff respond to emergencies and chronic situations, document human rights issues, and take their findings to policy makers, legislators and the media.
Educational Disadvantage

Research shows that educational disadvantage is a large and growing problem in Australia, particularly for students from regional, indigenous and low socioeconomic backgrounds.

We have a long history of involvement with the education sector and we’re committed to doing our part to equal the playing field in education. We support a number of projects that address educational disadvantage:

  • Our partnership with Ladder supports young people in Latrobe Valley who’ve experienced barriers to education and employment by providing coaching and mentoring support to gain confidence and life skills.
  • The Bank Australia Learning Potential Fund Scholarship addresses educational disadvantage by offering financial support to a QUT student to help them complete their studies

Our grants program

As a customer owned bank, we think it’s important to support the incredible community organisations who choose to bank with us – and by doing so, be part of the clean money movement.

So, every year, we use part of our Impact Fund to offer our Community Customer Grants. 

Community Customer Grants

Did you know your choice of bank has a huge impact on the world? 

Find out what we do to support people and the planet.

B Corp

We’re proud members of the B Corp movement, committed to embedding purpose in all aspects of our business. We use banking as a force for good.

Find out more

Clean Money

The money in your account is used by banks to make loans and investments - to industries that do good or those that do harm. So where you bank ultimately shapes the world we live in.

Find out more

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