As part of Bank Australia's commitment to fraud prevention and detection, our team may call, email you or SMS you to confirm a transaction.
From time to time we may send you an SMS from the Fraud Bureau to confirm card transactions. Please call the number provided in the SMS (1300 705 750). You won’t be able to reply to the SMS. If you are unsure about the validity of the SMS please call 132 888 to be transferred to the Fraud Bureau.
Remember that we never ask you to disclose your PIN or personal banking details.
Protects deposits of up to $250,000
Regularly monitor your accounts for unusual transactions.
Actively seek to confirm with you any transactions that appear to be unusual. As part of this, staff from our Banking Integrity team may call you, email you, or send you a letter or SMS requesting confirmation of a transaction.
Encourage you to verify your identify by contacting us on 132 888
Take proactive measures to restrict access to the account if we detect unusual activity and we are unable to confirm the legitimacy of the transactions with you.
Send you a copy of the Bank Australia Security Guidelines.
Send you unsolicited emails asking for information.
Ask you to disclose your PIN or personal banking details in an unsolicited email, SMS or telephone call.
Ask you to disclose your card number or any other information on your card.
Ask you to click on a link in an email which then asks you to log in to your account and verify your details
From specific situations to guides on keeping your devices safe, take a look at Bank Australia security support.
The following websites have useful information about fraud protection and staying smart online.
There’s also the Australian Banking Association's Safe & Savvy guide to helping older people avoid abuse, scams and fraud. Read it to learn what to look out for.