24 May 2022 - Update on contact centre wait times: Recently our customers have been experiencing unusually (and unacceptably) long waiting times when calling our contact centre. We apologise for this inconvenience and are taking important steps to improve. Read more here.

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2022-04-28 10:05 am
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Scams, security and fraud

If you’d like to understand our security systems, you’ll find it here. See the latest security alerts, read about our commitments to keeping your money safe, and find out what you can do to keep your banking secure.


Latest security and maintenance alerts

See alerts

Contacting you about fraud

As part of Bank Australia's commitment to fraud prevention and detection, our team may call, email you or SMS you to confirm a transaction.

From time to time we may send you an SMS from the Fraud Bureau to confirm card transactions. Please call the number provided in the SMS (1300 705 750). You won’t be able to reply to the SMS. If you are unsure about the validity of the SMS please call 132 888 to be transferred to the Fraud Bureau.

Remember that we never ask you to disclose your PIN or personal banking details.

Staying safe online

We live in an online world. It’s very convenient and quick to get information and to get things done, but it also means there is more personal information online and everyone needs to make sure that they keep it as safe as they can.

Online security

Our commitment to your safety

Financial claims scheme

Protects deposits of up to $250,000

Read more >

We will


Regularly monitor your accounts for unusual transactions.

Confirm with you

Actively seek to confirm with you any transactions that appear to be unusual. As part of this, staff from our Banking Integrity team may call you, email you, or send you a letter or SMS requesting confirmation of a transaction.

Verify identity

Encourage you to verify your identify by contacting us on 132 888

Restrict access

Take proactive measures to restrict access to the account if we detect unusual activity and we are unable to confirm the legitimacy of the transactions with you.

Inform you

Send you a copy of the Bank Australia Security Guidelines.

We will never

Unsolicited emails

Send you unsolicited emails asking for information.

Request personal details

Ask you to disclose your PIN or personal banking details in an unsolicited email, SMS or telephone call.

Request card info

Ask you to disclose your card number or any other information on your card.

Send you to a login page

Ask you to click on a link in an email which then asks you to log in to your account and verify your details

Useful websites

The following websites have useful information about fraud protection and staying smart online.

There’s also the Australian Banking Association's Safe & Savvy guide to helping older people avoid abuse, scams and fraud. Read it to learn what to look out for.

Latest security and bank news