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Planned Outage: Sunday 19 September, 2.30am to 8.30am AEST. This outage will affect internet banking, the app, telephone banking, loan applications and new customers wanting to sign up. Call us on 132 888 for any questions, we're here 'til 8pm AEST Friday or between 9am and 2pm AEST Saturday. View details


Why do I need to update my home insurance to refinance?

To approve a refinance application, we’ll need you to arrange for your building insurance for the property(s) being offered as security to note Bank Australia as the mortgagee.  This is also called a ‘Certificate of Insurance’. You can request to change your building insurance policy through your insurance provider. They will update it and can usually provide it via email.