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Branch closure - Sydney, New South Wales and Melbourne CBD, Victoria. Following the Government’s announcement of stay-at-home restrictions, we've decided to temporarily close our Sydney CBD branch and Melbourne CBD branch. We’ve made this decision to limit the potential risks to our customers and staff and to support the efforts to limit the spread of COVID-19 in the areas under stay-at-home restrictions. While the branches are closed, we’ll be able to help you over the phone on 132 888 Monday to Friday 8am-8pm and Saturday 9am – 2pm AEST. View details


Why do I need to update my home insurance to refinance?

To approve a refinance application, we’ll need you to arrange for your building insurance for the property(s) being offered as security to note Bank Australia as the mortgagee.  This is also called a ‘Certificate of Insurance’. You can request to change your building insurance policy through your insurance provider. They will update it and can usually provide it via email.