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PLANNED OUTAGE on Saturday 24 July to Sunday 25 July: 21:00pm - 08:00am AEST. New customers who want to sign up online will be unable to. We're very sorry for any inconvenience caused. Call us on 132 888 'til 8:00pm AEST Friday and between 9am-2pm AEDT on Saturday if you have any questions or need a hand. View details


Can you choose your own PIN?

You can change your personal identification number (PIN) online within internet banking and our apps. When changing the PIN in internet banking or the app you do not need to know your existing PIN.

For internet banking simply login, and access the change PIN online function by clicking on “Services”, and then select “Card Management”. In the app, navigate to the main menu and access "Card Management", select your card and the change PIN icon.

Alternatively, if you know your existing PIN, you can change it at a Bank Australia ATM. When you insert your card into the machine, one of the options that will appear on the screen is 'change PIN'. Follow the prompts to change your PIN.

If you don’t know your PIN, you can also contact us on 132 888 and we will order a new card and PIN. Once you receive your new card and PIN, you can change your PIN using the process outlined above.