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Planned Outage: Sunday 19 September, 2.30am to 8.30am AEST. This outage will affect internet banking, the app, telephone banking, loan applications and new customers wanting to sign up. Call us on 132 888 for any questions, we're here 'til 8pm AEST Friday or between 9am and 2pm AEST Saturday. View details

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Can you choose your own PIN?

You can change your personal identification number (PIN) online within internet banking and our apps. When changing the PIN in internet banking or the app you do not need to know your existing PIN.

For internet banking simply login, and access the change PIN online function by clicking on “Services”, and then select “Card Management”. In the app, navigate to the main menu and access "Card Management", select your card and the change PIN icon.

Alternatively, if you know your existing PIN, you can change it at a Bank Australia ATM. When you insert your card into the machine, one of the options that will appear on the screen is 'change PIN'. Follow the prompts to change your PIN.

If you don’t know your PIN, you can also contact us on 132 888 and we will order a new card and PIN. Once you receive your new card and PIN, you can change your PIN using the process outlined above.