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Planned outage: The outage will start on Saturday 18 at 9pm and finish on Sunday 19 at 8am. During this time, you'll be unable to apply for accounts, home loans or credit cards during the outage. View details

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What is a Symantec VIP Token and how can I use it?

Bank Australia offers free Symantec VIP to help protect your bank account from online fraud.

The Symantec VIP Access app generates one-time security codes on your phone, tablet or computer – you can use these to identify yourself when using internet banking to pay a new payee or change your details

Using Symantec VIP is more secure than getting your codes via SMS – with Symantec VIP, you are protected from mobile porting.

How to use Symantec VIP:

  1. Download the Symantec VIP Access app for free from the Apple App Store, Google Play Store or computer
  2. Log in to internet banking, and go to ‘Settings’ > ‘Manage Symantec VIP’
  3. Click on ‘Register token’ and follow the prompts

If you are unable to download the Symantec VIP Access app please contact us on 132 888 or visit a branch for other options. 

*Mobile phone porting is when someone transfers your phone to another carrier, or obtains a second SIM, so that they can receive all of your messages and phone calls.