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Planned Maintenance: On Sunday 8 December, we will have a planned outage from 3.30am to 8am (AEDT).The outage will affect internet banking, our app, phone banking and people who want to apply for a Bank Australia account or home loan. View details

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Financial hardship support

We understand that life is unpredictable and financial circumstances can change.

Illness, death in the family, relationship changes, unemployment or reduced income can all put a significant strain on your finances and make it difficult to meet your loan or credit card obligations - but we’re here to help.

How can Bank Australia help?

We have a Hardship Assistance team who are available to help you. We’ll get an understanding of your current circumstances and look at how we can best support you now and into the future.

We might be able to assist by:

  • lowering your contracted repayments and extending the term of your loan
  • applying a short repayment break until you are again able to meet your contracted repayment. 

The sooner you contact us to explore your options the better.

How can I access support?

To assist you, we will need to understand your circumstances.

You can either:

What other support is available to me?

Bank Australia encourages customers to seek independent advice about their personal financial needs. The following links may help you to access local assistance and information.

  • Financial Counselling - National Debt Help | Phone: 1800 007 007
    A national free, confidential financial counselling, information, support and advocacy service for customers in financial difficulty or hardship. 
    Available 9.30am - 4.30pm weekdays. 

  • Mob Strong Debt Help | Phone: 1800 808 488
    Free, national legal advice service for Aboriginal and Torres Strait Islander peoples from anywhere in Australia about money and debt. 
    Available 9.30 - 4.30pm weekdays.  

  • Rural Financial Counselling Service | Phone: 1800 686 175 
    A free financial service for farmers, producers, harvestors and related small business owners that are experiencing financial difficulty. This service provides impartial finanacial information, options, decision support and referral service. 

  • Insurance Law Service | Phone: 1300 663 464
    Advice and advocacy on insurance issues for consumers in financial stress. 
    Available 9.30am - 4.30pm weekdays. 

  • Australian Financial Claims Authority | Phone: 1800 931 678
    National complaints handling service that independently assists consumers and small businesses to make and resolve complaints about financial firms. 
    Available 9am - 5pm weekdays. 

Get in touch

Call 132 888

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