Alert notice

Scam alert: NEVER share your one-time password (OTP) with anyone, even if they claim to work for Bank Australia. Read more on how to protect yourself.

2023-12-22 2:05 pm
Alert notice

Public holiday notification - All branches and our contact centre will be closed on Monday for the Monday 27th January 2025 public holiday. Learn more.

2023-06-23 12:09 pm

Customer care

You might be looking for answers on behalf of yourself or someone else – be assured that whatever your needs, we’re here to help.

Frequently asked

Card troubleshooting

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Learn about lost, misplaced and blocked cards – and find out what you can do about dodgy or broken transactions.

Power of Attorney

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What is Power of Attorney and how to go about appointing someone.

Switching help

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How to change your direct debits when switching to Bank Australia.

Need help?

Have a complaint or compliment? Please let us know.

Above: Meneka, Common Good store, Bank Australia customer

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