24 May 2022 - Update on contact centre wait times: Recently our customers have been experiencing unusually (and unacceptably) long waiting times when calling our contact centre. We apologise for this inconvenience and are taking important steps to improve. Read more here.

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2022-04-28 10:05 am
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Customer care

You might be looking for answers on behalf of yourself or someone else – be assured that whatever your needs, we’re here to help.

Frequently asked

Card troubleshooting

Learn about lost, misplaced and blocked cards – and find out what you can do about dodgy or broken transactions.

Power of Attorney

What is Power of Attorney and how to go about appointing someone.

Switching help

How to change your direct debits when switching to Bank Australia.

Need help?

Have a complaint or compliment? Please let us know.

Above: Meneka, Common Good store, Bank Australia customer

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