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Customer care

You might be looking for answers on behalf of yourself or someone else – be assured that whatever your needs, we’re here to help.

Frequently asked

Card troubleshooting
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Learn about lost, misplaced and blocked cards – and find out what you can do about dodgy or broken transactions.

Power of Attorney
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What is Power of Attorney and how to go about appointing someone.

Switching help
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How to change your direct debits when switching to Bank Australia.

Need help?

Have a complaint or compliment? Please let us know.

Above: Meneka, Common Good store, Bank Australia customer

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