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2023-12-22 2:05 pm

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Customer care

You might be looking for answers on behalf of yourself or someone else – be assured that whatever your needs, we’re here to help.

Hardship support

If you’re a Bank Australia customer experiencing financial difficulty, we can help you figure out what to do.

Complaints and disputes

How to make a complaint and learn how to take it further.

Easy English documents

If you’re a Bank Australia customer with accessibility needs, we can help communicate important information to suit you.

Interpreter services

If you’re a Bank Australia customer who speaks a language other than English, we can help you find the services you need to help with all your banking needs.

Bank Australia forms

If you need a Bank Australia form, here’s where most of them live.

Financial abuse

What to do if you’re experiencing family violence or coercive control.

Divorce and separation

How to close and separate accounts when your relationship ends.

Deceased estates

How to manage the accounts of a customer who has passed away.

Power of Attorney

What is Power of Attorney and how to go about appointing someone.

Frequently asked

Card troubleshooting

Learn about lost, misplaced and blocked cards – and find out what you can do about dodgy or broken transactions.

Power of Attorney

What is Power of Attorney and how to go about appointing someone.

Switching help

How to change your direct debits when switching to Bank Australia.

Need help?

Send us a secure message via the app or internet banking
Message us right here
Or call us

Have a complaint or compliment? Please let us know.

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Above: Meneka, Common Good store, Bank Australia customer

Related topics

Bank Australia and grants

Managing your bank account

Security