Customer care

Hardship support

If you’re a Bank Australia customer experiencing financial difficulty, we can help you figure out what to do.

Complaints and disputes

How to make a complaint and learn how to take it further.

Easy English documents

If you’re a Bank Australia customer with accessibility needs, we can help communicate important information to suit you.

Interpreter services

If you’re a Bank Australia customer who speaks a language other than English, we can help you find the services you need to help with all your banking needs.

Bank Australia forms

If you need a Bank Australia form, here’s where most of them live.

Financial abuse help and support

What to do if you’re experiencing family violence or coercive control.

Divorce and separation

How to close and separate accounts when your relationship ends.

Deceased estates

How to manage the accounts of a customer who has passed away.

Power of Attorney

What is Power of Attorney and how to go about appointing someone.