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2023-12-22 2:05 pm

Links, phishing and pop-ups

What to look out for in your emails and text messages to help you to keep your banking safe.

A woman is tying on her computer on a desk. Her phone is laying next to the computer

Never click these links

We will NEVER ask you to update, confirm or disclose your personal banking or card details via email.

We are aware of hoax or phishing emails being sent to our customers asking them to verify details by clicking a link to a page that resembles Bank Australia’s internet banking site. If you receive an email like this, DO NOT click on the link. 

Report it to us immediately on 132 888 and we will investigate it.

Hoax emails and texts 

Phishing or hoax emails and texts are fraudulent communications that appear to be sent from Bank Australia or other legitimate businesses and companies. These emails or texts try to trick you into providing personal information, such as your customer number, internet or telephone banking passwords, card details, birth date, driver's licence or passport number, and any other personal information.

Scammers will sometimes send you emails or texts before trying to call you or even while they're speaking to you on the phone. This way they can look more legitimate

Emails can also be from unknown senders and contain links or attachments that download and install malicious software onto your computer.

You can avoid being a victim of phishing or hoax emails and texts by:

  • not responding to emails from people or places you don’t recognise
  • not clicking on any links (always type a web site address rather than click a link)
  • not entering personal information into web sites that you don’t know or trust
  • not sending sensitive information (such as card details) via email.

If you think a phishing email might have accessed your personal details, or you received an email or text claiming to be from Bank Australia but you doubt its authenticity, contact us immediately on 132 888.

Email hijacking

Email hijacking is when an unauthorised party infiltrates an email account. The most commonly affected email accounts are free, web-based email accounts, but any email account can be hijacked.

Fraudsters can hijack emails for many reasons, including to:

  • update personal details
  • obtain personal details
  • reset passwords
  • request funds transfers (including EFT, BPAY and telegraphic transfers).

Fraudsters can try to send emails on your behalf or on the behalf of others. This is particularly risky if its a business email address (i.e. Business email compromise (BEC) scams, stealing customer details.)

When a fraudster has access to an email account, it’s possible for them to get copies of legitimate emails between you and Bank Australia. These emails can include scanned documents containing signatures and account numbers.

Depending on what emails you have saved in your email account, the fraudster may also obtain specific account information, personal history or even passwords.

Never send sensitive information, such as passwords, via email.

Pop-up surveys

We will NEVER ask you to update, confirm or disclose your personal banking or card details via pop-up surveys.

If you or someone you know receives a pop-up survey from what appears to be Bank Australia, DO NOT complete it. Call us to report it to us immediately.

Need help?

Send us a secure message in the app or internet banking

or call us.

Person looking at Bank Australia mobile app on mobile phone