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Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details

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Speaking up

Bank Australia recognises that an effective Whistleblowing Program helps a business to learn about problems, improve their practices, and reduce business risks and is also an important part of fostering a culture of ethical behaviour throughout the business.

We encourage employees and external parties to speak up and report any conduct they believe to be inappropriate. Bank Australia provides avenues to allow those who want to raise concerns to do so with appropriate support.

If you are a customer and have a complaint with the manner we have handled any matter, product, or service, then please contact us via phone, email or online.

Our program

Our Whistleblower Program describes what type of conduct can be reported and includes conduct that is

  • Dishonest
  • Illegal or Fraudulent
  • Corrupt
  • Unethical
  • Theft or embezzlement
  • A conflict of interest
  • Breach of internal policy (including the Staff Code of Conduct)
  • A danger to the public or financial system

 The Whistleblower Program applies to any individual who is, or has been an employee, director, officer, contractor, consultant, service provider or supplier or business partner, associate of the company, and a relative, dependant or spouse of any of the aforementioned.

How to make a report

There are a number of ways individuals can report any concerns about conduct they believe isn’t right.

1. Internal - Contact one of our Whistleblowing Protection officers

Chief Risk Officer - Patrick Ashkettle:

Chief People Officer – Sonya Clancy:

2. External - Contact one of our auditors

If for some reason individuals would rather not report the matter to a Whistleblowing Protection Officer, then they can contact one of our other executives or Board members detailed in our Whistleblower Program.


Internal Auditor Representative - Carmel Mortell, KPMG Partner:

External Auditor - Luke Slater, EY Partner:

Our Whistleblower Program also contains contact details for APRA, ASIC and the ATO.

More information

Read our Whistleblower Program here.