Speaking up
Bank Australia recognises that an effective Whistleblowing Program helps a business to learn about problems, improve their practices, and reduce business risks and is also an important part of fostering a culture of ethical behaviour throughout the business.
We encourage employees and external parties to speak up and report any conduct they believe to be inappropriate. Bank Australia provides avenues to allow those who want to raise concerns to do so with appropriate support.
If you are a customer and have a complaint with the manner we have handled any matter, product, or service, then please contact us via phone, email or online.
Our program
Our Whistleblower Program describes what type of conduct can be reported and includes conduct that is
- Dishonest
- Illegal or Fraudulent
- Corrupt
- Unethical
- Theft or embezzlement
- A conflict of interest
- Breach of internal policy (including the Staff Code of Conduct)
- A danger to the public or financial system
The Whistleblower Program applies to any individual who is, or has been an employee, director, officer, contractor, consultant, service provider or supplier or business partner, associate of the company, and a relative, dependent or spouse of any of the aforementioned.
How to make a report
There are a number of ways individuals can report any concerns about conduct they believe isn’t right.
Contact one of our Whistleblowing Protection officers -
Chief Risk Officer - Patrick Ashkettle:
- Email: patrick.ashkettle@bankaust.com.au
- Phone: (03) 9854 4846
Chief People Officer – Sonya Clancy:
- Email: sonya.clancy@bankaust.com.au
- Phone: (03) 9854 4675
If for some reason individuals would rather not report the matter to a Whistleblowing Protection Officer, then they can contact one of our other executives or Board members detailed in our Whistleblower Program.
Our Whistleblower Program also contains contact details for APRA, ASIC and the ATO.
More information
Read our Whistleblower Program here.
