Alert notice

1 July 2025: updates to privacy and credit reporting policy - We have updated our privacy and credit reporting policy, effective 1 July 2025. Learn more.

2025-07-01 9:47 am
Alert notice

Alert: Beware of scammers posing as Bank Australia staff - Scammers are posing as Bank Australia via text messages and phone calls, attempting to gain information from customers to access their accounts or internet banking. Learn more.

2022-10-07 2:57 pm

The bank
Australia needs

Our vision

We share a belief with our customers that money can be used to create a world where people and the planet thrive.

A new chapter begins - Bank Australia and Qudos Bank

Bank Australia and Qudos Bank merged on 1 July 2025 to offer stronger, more connected banking services and experiences for our members.

Learn more about the merger

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How we do banking is what sets us apart

As a customer-owned bank with B Corporation credentials, we do things a little differently to your typical bank. Guided by our responsible banking policy, we put our customers at the centre of the bank, balance purpose and profit, and make decisions that have a positive impact on people, communities and the planet.

Together we’re funding the solutions. Not the problems.

Our customers

Clean energy transition

Not-for-profits

Affordable and accessible housing

Green and sustainable investments

Fossil fuels

Live animal export

Arms industry

Gambling

Tobacco

Memberships, accreditations and partnerships

Our memberships, accreditations and partnerships help us to fulfil our purpose. We’re part of the Global Alliance for Banking on Values for example – a global movement of banks using money to create positive change in the world.

A black and white photo of a b corporation logo.Global Alliance for Banking on Values logo

Who we work with

Australia’s first
customer-owned bank

As our shareholders, our customers have a say in how the bank is run, from informing our values to the issues we take action on.

Your share

Every customer is an equal part-owner of our bank.

Your vote

Customers get voting rights at our Annual General Meetings.

Your growth

Our profits go into our customer owned reserves to help us grow.

Your impact

Customers guide what we fund in, and what we advocate for.

Your guidance

As we’re not listed on the stock exchange, we answer to you.

Learn more

Banking done differently

Customer-owned banks like ours are able to to pursue a balance of profit and purpose because we answer to our customers, not external investors. Together with our customers, we’re creating a world where people and the planet thrive.

Creating positive impact

We focus on areas important to our customers: climate action, nature and biodiversity, First Nations Recognition and Respect, and affordable and accessible housing.

Taking bold climate action

Our net zero by 2035 target is the most ambitious of any Australian bank.

Protecting natural habitat

As a Bank Australia customer, you can proudly say you help care for a 2,117 hectare conservation reserve in Western Victoria.

Learn more about impact at Bank Australia

“The BEST bank for Australians with excellent service to match.”

Kerry from VIC

Impact lending

Impact lending is how we contribute to a world where people and the planet thrive – through the people, businesses and projects that we lend to and invest in.

Learn more about impact lending at Bank Australia

Our people

Our staff really do care about making a positive difference in the world. Working for Bank Australia comes with a huge responsibility to try our best for our customers.

We have been serving customers and influencing the industry for over 60 years.

2025

Bank Australia and Qudos Bank merged on 1 July 2025 to offer stronger, more connected banking services and experiences for our members.

2025

We ceased offering car loans for new fossil fuel cars.

2022

We announced our Climate Action
Strategy, setting a target to achieve
net zero emissions by 2035. This
included plans for reductions of our
scope 3 emissions, and working with customers to help them reduce their emissions.

2020

Bank Australia became a certified B
Corp, meaning we’re a for-profit
corporation certified by B Lab for its
social impact.

2019

Bank Australia switched to
purchasing 100% renewable electricity from its suppliers. We were the first bank in Australia to do so.

2018

Bank Australia, in partnership with
Greening Australia and Trust for
Nature, won the Banksia Large
Business Award for the conservation
reserve's ten-year strategy.

2015

We changed our name to become
Bank Australia.

2011

We became Australia's first customer-owned bank under the name bankmecu.

1957

We started life as the CSIRO 
Co-operative Credit Society.

2008

We purchased the first of the four properties included in our world-first conservation reserve. Our partners Greening Australia and Trust for Nature manage the reserve.