Alert notice

Alert: Contact Centre wait times - Tuesday 25 November 2025.  Our contact centre is currently experiencing longer than usual wait times due to high call volumes. We're sorry for any inconvenience and appreciate your patience as we work to assist everyone as quickly as possible. Learn more.

2025-06-03 9:39 am
Alert notice

Resolved: Issues affecting two-factor authentication- 1:46pm AEDT Monday 24 November 2025. The issue impacting our two-factor authentication process has been resolved. SMS codes and authentication services are now working as expected.

2025-06-02 11:42 am

Planet

Climate for Change is empowering Australians to act through climate conversations

Clara from Bank Australia & Climate for Change helps Australians talk about climate change, build confidence, and take action through guided conversations and MP engagement.

Money

Protecting Customers from Online Scams

Scams are becoming more sophisticated and harder to spot. At Bank Australia, we’re committed to protecting our customers and supporting them if things do go wrong.

Impact

A year of creating positive impact with our customers: Bank Australia’s 2025 Impact Report

We’ve published our 2025 Impact Report, reflecting our financial, social, and environmental performance before merging with Qudos Bank. It highlights how customer ownership drives meaningful outcomes for people and planet.

Planet

Caring for our conservation reserve

Bank Australia’s Wotjobaluk Country reserve protects 251 native plants and 283 animals, supports biodiversity and culture, and involves employees in conservation efforts.

Impact

The Aquarium of Tomorrow: turning plastic waste into art in Sydney

Impact

Meet the artist behind Bank Australia’s ‘Aquarium of Tomorrow’ discarded plastic installation

To mark the launch of our new recycled plastic bank cards – made with 100% recycled plastic, 64% collected from coastal communities by Parley for the Oceans – we collaborated with artist Swapna Namboodiri to create the ‘Aquarium of Tomorrow’, a discarded plastic-focused, public art installation.