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Alert: Contact Centre wait times - Tuesday 25 November 2025.  Our contact centre is currently experiencing longer than usual wait times due to high call volumes. We're sorry for any inconvenience and appreciate your patience as we work to assist everyone as quickly as possible. Learn more.

2025-06-03 9:39 am
Alert notice

Resolved: Issues affecting two-factor authentication- 1:46pm AEDT Monday 24 November 2025. The issue impacting our two-factor authentication process has been resolved. SMS codes and authentication services are now working as expected.

2025-06-02 11:42 am

Impact

“Stories of strength, resilience and self-determination”: Victorian Aboriginal News is amplifying First Nations voices

From his van on Country to the airwaves across Victoria, Uncle Charles Pakana is amplifying First Nations voices through Victorian Aboriginal News. We spoke to Uncle Charles about how the independent media project, backed by Bank Australia, is changing the narrative around reconciliation.

Read how Uncle Charles Pakana uses his VAN as a voice for the future.

Impact

How Nalderun is helping young First Nations people thrive

On Djaara Country in Central Victoria, Bank Australia community customer grant recipient Nalderun has been changing the lives of young First Nations people for over 15 years. Their aim? To help their kids thrive and become the leaders of tomorrow.

Impact

First Nations Recognition and Respect: An update one year on from our strategy launch

In May 2024, Bank Australia launched its First Nations Recognition and Respect strategy, setting out our vision for walking together towards First Nations justice, reconciliation and self-determination. One year on, we spoke with Rafe Pfitzner Milika, our Manager Reconciliation Strategy, to reflect

Read the highlights one year on from our First Nations Recognition and Respect strategy Launch

News

We've signed up to Respect and Protect – Combating financial and domestic abuse

We’re proud to announce that Bank Australia has signed up to the ‘Respect and Protect’ program where we join like-minded customer-owned banks in updating our terms and conditions to better protect customers from domestic and financial abuse. We recognise the significant responsibility we have in add

News

B Corps coming together for good: Behind the scenes of our latest campaign

People

How Priyanka and Grace are supporting their communities to overcome racial barriers in the workplace