{ "@context": "https://schema.org", "@type": "Article", "mainEntityOfPage": { "@type": "WebPage", "@id": "https://www.bankaust.com.au/blog/{{slug}}" }, "headline": "{{title}}", "description": "{{desc}}", "image": "{{image}}", "author": { "@type": "Organization", "name": "Bank Australia", "url": "https://www.bankaust.com.au/" }, "publisher": { "@type": "Organization", "name": "Bank Australia", "logo": { "@type": "ImageObject", "url": "https://cdn.prod.website-files.com/64d5d5beb2a67e9491ecdff8/64d5d5beb2a67e9491ece00c_BA-logo-white.webp" } }, "datePublished": "{{datePublished}}", "dateModified": "{{dateModified}}" }
Alert notice

10 September 2025 – Targeted SMS impersonation scams. We’re aware of scam SMS messages impersonating Bank Australia using personal details and fake passcodes to trick customers. Learn more

2022-10-07 2:57 pm
Back to blog
Impact

How we’re helping our Farmers in Gippsland

Photo journal

The drought continues and our farmers in Australia are doing it tough. Ordinary Australians and organisations have had to step up and lend a helping hand, and the team in our Contact Centre in the Latrobe Valley were no different.

“In November 2017, we discovered that the Gippsland Farmers Relief were looking for volunteer delivery drivers, so I met with them and discussed what was required and then extended the invitation out to our entire Contact Centre Team” says Terri Marsden, Senior Manager in our Bank Australia Contact Centre.

Gippsland Farmer Relief is a solely volunteer-run not-for-profit that relies on people just like Terri. The volunteers provide practical assistance to farming families, regular food aid hampers for families and are a gateway referral service, referring farming families to existing services in their communities.

“We started making monthly deliveries with them immediately and have done so every month since. It’s very important to us as we are getting out in the community and seeing first hand the impacts of the devastating drought in Gippsland.”

“We’re playing a vital role in helping and building strong relationships amongst the community and currently have collection points in our Moe and Morwell branches to help with hamper items.”

The hampers are providing food and basic essentials to local farmers on a monthly basis and it has been a rewarding experience for our staff.

“The farmer’s details are always confidential, some farmers like to chat and so we do. Others prefer us to just leave the hampers and we respect that. All of our team members involved have found it extremely rewarding… confronting at times but they love being able to do their small part to help,” says Terri.

Bank Australia team members are encouraged to take volunteer leave, which enables them to take one day of paid leave each year for volunteering opportunities that help create positive impact in the communities where they live and work.

Related stories

Impact

We’re flying high: supporting the Australian Bird of the Year 2025

Together with our customers, we’re committed to protecting nature and biodiversity. Now we’re taking that love of nature to new heights by supporting Australian Bird of the Year 2025 – bringing favourite birds to the public consciousness and inspiring action to protect them.

Impact

Meet the artist behind Bank Australia’s ‘Aquarium of Tomorrow’ discarded plastic installation

To mark the launch of our new recycled plastic bank cards – made with 100% recycled plastic, 64% collected from coastal communities by Parley for the Oceans – we have collaborated with artist Swapna Namboodiri to create the ‘Aquarium of Tomorrow’, a discarded plastic-focused, public art installatio

Impact

Episode  - “I’m in the right place.” Accessible Homes Australia is creating beautiful, safe homes for people with disability

On the northern tip of the Gold Coast, Hope Island is a purpose-built housing project that exemplifies inclusive, accessible living. Learn how Accessible Homes Australia (AHA), with the backing of Bank Australia, is helping revolutionise specialist disability accommodation in Australia.

Watch - 2 mins

Impact

How does rewilding in Australia actually work? The Forktree Project explains

On South Australia’s Fleurieu Peninsula, up to 90% of native habitat has been lost since colonisation. Through grassroots rewilding initiative The Forktree Project – a Bank Australia community customer grant recipient – environmental scientist Tim Jarvis is determined to change that, one seed at a t

Impact

How to stay warm (and keep bills down) this winter

Feel like you’re constantly trying to stay ahead of the chill in your home? You’re not alone. Whether you’re renting, renovating or just trying to cut costs, here are an expert’s practical tips on staying warm and saving energy this winter.

Impact

‘I absolutely love where I live’: how accessibility and location matter to Shanon

Moving into a thoughtfully designed and purpose-built apartment has been ‘an absolute game changer’ for Shanon, a resident at AccessAccom’s Specialist Disability Housing (SDA) apartments in Woolooware, Sydney.