Planning a trip? Already travelling? See what to do before you go, important contact numbers, using cards and ATMs, safety tips, and how to use our foreign cash services.
Before you go
Tell us your dates and destinations
Before you travel overseas, it's important to let us know you're away so our fraud team can keep your money available and secure.
Do this:
- via the app
- via secure email in internet banking
- by calling us
- by visiting a branch
Please include your:
- departure date
- return date
- destination
- contact details while you're away
Card expiry
Before you go, check the expiry date of your card. If it’s going to expire before or while you're away, please call us.
Digital wallet
Set this up if you haven’t already so you can make payments with your mobile, fitness device or smartwatch.
Contacting Bank Australia when overseas
How to contact us from overseas
If something goes wrong while you're away, the best way to get it sorted is by phone.
Call us on +61 3 9854 4666 from 8:00am to 8:00pm (AEST) Monday to Friday and 9:00am to 2:00pm Saturday (AEST).
If you can't get to a phone, you can email us or get in touch via Twitter or Facebook.
Lost or stolen cards
1. Tell us your card is lost/stolen
Report lost or stolen cards immediately to minimise the risk of unauthorised use. If you can, do this via the app or internet banking.
In internet banking:
- Go to ‘Services’, then ‘Card management’
- Select ‘Lost or stolen’ next to the card you want to replace, and confirm
- Select ‘Order a replacement card’ and confirm your mailing address (note: we can only send cards to Australian addresses)
In the app:
- Go to ‘Cards’ and select the card you want to cancel
- Select ‘Lost or stolen’ (note: if you’ve just misplaced it, you can lock the card to retain access to your digital wallet)
- Order a replacement card, which will create a new digital card instantly
Alternatively, call +61 3 9854 4666 from 8:00am to 8:00pm (AEST) Monday to Friday and 9:00am to 2:00pm Saturday (AEST).
2. Use your phone/watch to access money
Once you order a replacement card via the app or internet banking, you receive a digital version of your new card immediately.
You can add it to your digital wallet to start using it straight away (mobile, smartwatch or fitness device).
Card purchases and cash withdrawals
ATM
Press Credit to withdraw
For Platinum Rewards Visa cardholders:
Cost = $5.00 + conversion exchange rate + 3% of withdrawal amount
For other cardholders
Cost = $3.50 + conversion exchange rate + 3% of withdrawal amount
Bank
Take your card in for over-the-counter withdrawals
For Platinum Rewards Visa cardholders:
Cost = $5.00 + conversion exchange rate + 3% of withdrawal amount
For other cardholders
Cost = $3.50 + conversion exchange rate + 3% of withdrawal amount
Stores, dining etc
Press Credit and sign
Cost = the conversion exchange rate + 3% of purchase amount
Safety tips when overseas
1. ATMs
Use ATMs from trusted banks – find out which are the main financial institutions in the country you're visiting before you go, and use theirs. They are more likely to have better security at their ATMs. And, always cover up your PIN when using an ATM.
2. Cash versus cards
Consider spreading your money across your debit card, credit cards and foreign cash. Then, if something goes wrong with one of them, you’ve still got back-ups.
3. Digital wallets
If you can, use digital wallet to reduce the chance of losing your card.
4. Wifi
Be careful when using wifi overseas – you should avoid making payments or logging into internet banking on public wifi.
5. Smartraveller
Visit the Australian Government's Smartraveller website for specific safety or security issues in the country you’re heading to.
