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Bank Australia open to serve our customers: As an essential service under the shutdowns announced, our branches and contact centres will remain open to serve our customers with their banking needs over the coming days and weeks. All branches will be operating from 10:00am to 3:00pm, Monday to Friday until further notice. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details

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It's important to keep up to date on all your insurance requirements.

Insurance may protect you from financial loss in the event your assets are destroyed or damaged. Before you buy insurance, please read the product disclosure statement which includes all the details about the policy.

There's some excellent information at moneysmart.gov.au/insurance for people looking for insurance advice.

You may wish to ask your insurer:

  • What does the policy cover?
  • What isn’t covered?
  • Will your insurer replace your items with new goods, or will it pay the value of goods less depreciation?
  • Is there any excess? If so, how much is it? Does it vary?
  • Can you pay monthly? If so, will you end up paying more?