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Bushfire assistance: Bank Australia is concerned for the safety and wellbeing of the people and communities affected by the bushfire crisis currently affecting many areas of Australia. Customers who need help can call us on 132 888 Monday to Friday 8am-8pm and Saturday 9am-2pm (AEDST). If you are insured by Allianz Insurance, support is available to customers 24/7 by calling 1300 555 030. View details

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Customer ownership

We do things a little differently to other banks. Being customer-owned means we don't have shareholders. This means instead of answering to external shareholders, we answer to you. As a customer, you have a very real say in how the bank is run, including a vote on our directors' salaries and a say in where we invest our profits. 

Our profits are returned to customers through better rates and fees, and our investments are used to create positive social and environmental change.

Find out more about what customer ownership means for you.

Why choose a customer owned bank?

We believe that where you put your money has a big impact on the world you live in.

What does your bank do with your money? Does it invest in exploitative or polluting industries? Does it finance fossil fuels?

Or does it only invest in good? In community-owned renewable energy; in affordable and safe housing for people who need it; in protecting threatened native animals and plants, and restoring the natural environment?

Your choice of bank can make you part of something bigger, part of a global movement of people aligning their banking to their values.

We were the first Australian bank to join the Global Alliance for Banking on Values (GABV) whose members represents more than 20 million customers.

Learn more about the company we keep.