24 May 2022 - Update on contact centre wait times: Recently our customers have been experiencing unusually (and unacceptably) long waiting times when calling our contact centre. We apologise for this inconvenience and are taking important steps to improve. Read more here.

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2022-04-28 10:05 am
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Managing your bank account

Find answers to the common questions like where to find statements and changing your details.

Frequently asked

Protecting your passwords

Tips to keep your passwords and access codes safe from prying eyes.


Here’s where we post the latest information on security and maintenance – including planned outages, scams and other need-to-knows.

Everyday account rates and features

Learn about our transaction accounts for children, adults, businesses and people on a pension.

Need help?

Have a complaint or compliment? Please let us know.

Above: Meneka, Common Good store, Bank Australia customer

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