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24 May 2022 - Update on contact centre wait times: Recently our customers have been experiencing unusually (and unacceptably) long waiting times when calling our contact centre. We apologise for this inconvenience and are taking important steps to improve. Read more here.

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2022-04-28 10:05 am
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Switching help

Here’s how we can help you switch most things over once you’ve opened a new Bank Australia account.

What’s on this page

How to switch

First, we need your permission to access your regular payments list from your old bank. Please complete and send us the switch regular payments form.

What we can switch for you

Any payment from or to a debit account, but only if it has been set up under a direct debit service agreement when you have used your BSB and account number only.

  • Direct debits – electronic withdrawals from your account
  • Direct credits –  electronic deposits to your account 

What we can’t switch for you

We can’t switch direct debits coming from your credit card, or any recurring payments you may have set up. By recurring payments, we mean a regular payment going into another account – like into a savings account or a regular payment to someone you know.

Salary form

We also can't switch your pay over to Bank Australia on your behalf. Here's the salary form for your employer.

What to arrange directly 

It’s important to check on some of your services directly, as not all of your payments may have been set up under a direct debit service agreement. 

For example:

  • Streaming services and online shopping
  • Memberships like gyms and news sites
  • Your bills and payments, likePayPal
  • Government services, like Medicare and the ATO