Bushfire assistance: Bank Australia is concerned for the safety and wellbeing of the people and communities affected by the bushfire crisis currently affecting many areas of Australia. Customers who need help can call us on 132 888 Monday to Friday 8am-8pm and Saturday 9am-2pm (AEDST). If you are insured by Allianz Insurance, support is available to customers 24/7 by calling 1300 555 030.
Bank Australia is committed to increasing accessibility for our customers.
Products and Services
Our Pension Access Account has no account fees or transaction fees if you have your Disability Support Pension deposited into it.
We will waive Everyday account keeping fees for customers with a disability who need to conduct all their banking through a branch. To find out more speak to your local branch Manager.
Our bank cards feature tactile indicators to assist customers to identify and orient cards in ATMs and EFTPOS machines. There are six dots on our VISA Debit card, four dots on our Platinum Credit card and two dots on our VISA Credit card.
We offer loans for individuals and organisations to purchase or build Specialist Disability Accommodation (SDA), and can provide flexible loan terms to suit the project need and individual’s personal financial position. For more information contact [email protected] or 132 888.
How to contact us
Customers can contact us on 132 888 between 8am and 8pm Monday to Friday and 9am to 2pm Saturday.
If you require an AUSLAN interpreter please notify your branch to have this arranged.
Our website has been rated as WCAG 2.0 AA - Intermediate rating for accessibility.
Our customers can have fee free access to more than 10,000 ATMs including Bank Australia ATMs and those of all the major banks. Bank Australia ATMs are located outside a number of our branches and have an audio-enabled via a headphone jack, and have a tactile dot on the 5 key.