24 May 2022 - Update on contact centre wait times: Recently our customers have been experiencing unusually (and unacceptably) long waiting times when calling our contact centre. We apologise for this inconvenience and are taking important steps to improve. Read more here.

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2022-04-28 10:05 am
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Ways to bank

Setting up and using Bank Australia services including the app, internet banking, phone and branch banking, and our accessibility services.

Frequently asked

Bank transfers and times

Find out about bank transfers and how long it takes to transfer money between banks.

Banking numbers and VIP tokens

Bank Australia's BSB, customer numbers, Symantec VIP tokens for security and more.

Digital wallet

Learn about making contactless payments with your mobile or fitness device.

Need help?

Have a complaint or compliment? Please let us know.

Above: Meneka, Common Good store, Bank Australia customer

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