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Ways to bank

Setting up and using Bank Australia services including the app, internet banking, phone and branch banking, and our accessibility services.

Phone banking

What you can do and how to organise a security password.

Internet banking

How to register for internet banking, move money around and troubleshoot.

Accessible banking

Bank Australia's accessibility services and what to do if you need help and information.

Bank Australia app

How to set up the Bank Australia app, transfer money, send messages and more.

Bank Australia branches

We offer face-to-face banking support in many Victorian locations and in some capital cities around Australia.

Bank Australia ATMs

Learn about Bank Australia ATMs and our network of around 7,000 ATMs.

VoiceID

VoiceID is like a fingerprint of your voice, which makes accessing your accounts over the phone faster and more secure.

Frequently asked

Bank transfers and times
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Find out about bank transfers and how long it takes to transfer money between banks.



Banking numbers and VIP tokens
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Bank Australia's BSB, customer numbers, Symantec VIP tokens for security and more.


Digital wallet
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Learn about making contactless payments with your mobile or fitness device.

Need help?

Have a complaint or compliment? Please let us know.

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Above: Meneka, Common Good store, Bank Australia customer

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