Complaints and dispute resolution
At Bank Australia we understand you may not be entirely satisfied with how we resolve an issue that concerns you. We do our best, but sometimes it may just not be enough. So, we want to be sure you know what to do if you still feel dissatisfied with the way we have responded to your concern.
We take all customer complaints seriously. We encourage customers to access our complaints and dispute resolution service.
The bank has appointed Chris Newey - Head of Operational Risk, as our Customer Advocate.
The Customer Advocate operates separately from business units within the bank and focuses on:
- Listening to customers
- Ensuring there is a simple process in place for customers when things go wrong
- Facilitating fair and timely outcomes for customers
- Identifying opportunities to improve the banks products, processes and systems
Email: [email protected]
Mail: Customer Advocate
Private Bag 12, Kew VIC 3101