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Branch closure - Sydney, New South Wales and Melbourne CBD, Victoria. Following the Government’s announcement of stay-at-home restrictions, we've decided to temporarily close our Sydney CBD branch and Melbourne CBD branch. We’ve made this decision to limit the potential risks to our customers and staff and to support the efforts to limit the spread of COVID-19 in the areas under stay-at-home restrictions. While the branches are closed, we’ll be able to help you over the phone on 132 888 Monday to Friday 8am-8pm and Saturday 9am – 2pm AEST. View details


What is pre-screening? And how do I opt out of it?

Bank Australia or other lenders may ask credit reporting bodies to use credit information they hold about you to ‘pre-screen’ you for direct marketing. This helps us assess if a product offered is relevant to you.

You can ask credit reporting bodies to not use your information in this way. You’ll need to contact each of them separately. (The three main Australian reporting agencies are Equifax (formerly known as Veda), illion (formerly known as Dun & Bradstreet) and Experian.)