Alert: Planned maintenance – Saturday 27 July 2024, 2.30pm – 3pm AEST. We will be undertaking scheduled maintenance to our contact centres. During this period, customers may experience disruptions connecting to 132 888 services. Learn more.

2023-12-22 2:05 pm

Home

Support

Opening a Bank Australia account

See how to open a Bank Australia account and get answers to common questions about applying for credit cards and loans.

Eligibility and document checks

Bank Australia account eligibility, ID checks and having your documents certified.

Credit history

Your credit history and why it matters for loan and credit card applications.

Applying for a home loan

Application documentation, deposits, equity and other criteria to organise.

Business account forms and checklists

Help with opening your account, including the identity check and application documentation.

Online verification form

What we need to verify your identity.

Switching help

Here’s how we can help you switch most things over once you’ve opened a new Bank Australia account.

Frequently asked

Bank Australia app

How to set up the Bank Australia app, transfer money, send messages and more.

Internet banking

How to register for internet banking, move money around and troubleshoot.

Digital wallet

Learn about making contactless payments with your mobile or fitness device.

Need help?

Send us a secure message via the app or internet banking
Message us right here
Or call us

Have a complaint or compliment? Please let us know.

‍

Above: Meneka, Common Good store, Bank Australia customer