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PLANNED OUTAGE on Saturday 24 July to Sunday 25 July: 21:00pm - 08:00am AEST. New customers who want to sign up online will be unable to. We're very sorry for any inconvenience caused. Call us on 132 888 'til 8:00pm AEST Friday and between 9am-2pm AEDT on Saturday if you have any questions or need a hand. View details


What’s involved in refinancing?

It may seem like a complicated process, but it’s not. We take care of almost everything. Once you have let us know you are interested in moving your home loan we will:

  • Arrange a time to talk to you about the process and lodge your application - meet us at your local branch or talk over the phone
  • Ask you to provide some documentation to support your application - but don’t stress, this isn’t too complicated
  • Deal with your current bank (after you give us permission).

Then, all that’s left to do is accept the contracts once we’ve approved your application.