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Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details

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You forgot your password. What do you do?

If you forget your password and enter it incorrectly three times on any given day, your internet banking account will be 'temporarily blocked' and you won’t be able to access it again until midnight that day.

After midnight, your account will be automatically 'unblocked' and you’ll be able to enter your correct password and get access.

If you need to reset your password you can follow the steps on reset password page - https://digital.bankaust.com.au/forgot-password/ - or alternatively, please contact us on 132 888.

For security purposes all the information you provide is validated against the records held by Bank Australia, so please remember to use the details that we have on file. Your temporary password will be sent to the mobile number you have registered with Bank Australia.