Scam alert: NEVER share your one-time password (OTP) with anyone, even if they claim to work for Bank Australia. Read more on how to protect yourself.

2023-12-22 2:05 pm

Effective from 5 December 2024, Bank Australia will change the name of the Premium Home Loan Package to Offset Home Loan. Read more about our home loans.

2023-06-23 12:09 pm

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Car loan support

Applying for and paying off your carbon offset car loan.

Car loan rates and features

Learn about our personal and car loan range, including rates, making repayments, and our terms and conditions.

Bank statements and keeping track

Bank Australia statements, alerts, push notifications and your transaction history.

Locked out of accounts

Find out what to do when you’re locked out of the app or internet banking, or when your card won’t work.

Frequently asked

Credit history

Your credit history and why it matters for loan and credit card applications.

Hardship support

If you’re a Bank Australia customer experiencing financial difficulty, we can help you figure out what to do.

How redraw works

Using our redraw feature to access extra repayments you've made on your loan.

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Above: Meneka, Common Good store, Bank Australia customer

Related topics

Opening a Bank Australia account

Managing your bank account

Personal loan support