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Bushfire assistance: Bank Australia is concerned for the safety and wellbeing of the people and communities affected by the bushfire crisis currently affecting many areas of Australia. Customers who need help can call us on 132 888 Monday to Friday 8am-8pm and Saturday 9am-2pm (AEDST). If you are insured by Allianz Insurance, support is available to customers 24/7 by calling 1300 555 030. View details

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You forgot your password. What do you do?

If you forget your password and enter it incorrectly three times on any given day, your internet banking account will be 'temporarily blocked' and you won’t be able to access it again until midnight that day.

After midnight, your account will be automatically 'unblocked' and you’ll be able to enter your correct password and get access.

If you need to reset your password you can follow the steps on reset password page - https://digital.bankaust.com.au/forgot-password/ - or alternatively, please contact us on 132 888.

For security purposes all the information you provide is validated against the records held by Bank Australia, so please remember to use the details that we have on file. Your temporary password will be sent to the mobile number you have registered with Bank Australia.