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Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details


Password and code security

It is important to keep your access codes confidential. This includes your PIN, internet and telephone banking passwords and, if you have one, the password you use to verify your identity when you call Bank Australia.

Below are a few suggestions to help protect these codes:

Keep your private information private
Use discretion when sharing information online, and never share passwords or security codes with anyone. Personal information can be used by fraudsters to verify themselves and make unauthorised changes to accounts.

Mix up your passwords
Each shopping account, bank account, credit card account, and email account should have a unique password.

Unique passwords for each account make it tougher for a thief to steal your personal information.


  • Memorise then destroy any notification you are sent containing a PIN or access code (including passwords and usernames).
  • Regularly update your passwords.
  • Avoid using the same password for multiple websites.
  • Notify Bank Australia immediately if your codes have become know to someone else.
  • Ensure that no-one sees you enter your PIN or password, or overhears you provide a passcode over the phone.

Do not:

  • Do not select a password that is easily identified with you, such as your name, date of birth or telephone number.
  • Never disclose your PIN to anyone else, even if asked by family, friends, police or Bank Australia staff.
  • Do not provide details via open email, or via a link in an email – contact the merchant or company (including Bank Australia) directly if you are unsure.
  • Do not record details of your PIN or access codes on a handheld device or computer.
  • Do not use ‘auto-complete’ for passwords. Using ‘auto-complete’ is a security risk, as other people can then access internet banking from the same computer if it is left unattended. To disable ‘auto-complete’, please refer to your browser’s help function to locate the relevant information.

Types of passwords to avoid:

  • Your date of birth (in any format).
  • Your name (or part of).
  • Common passwords such as password/Password/[email protected]
  • Dates of birth of your spouse and/or children.
  • Children’s names.
  • Pet’s names.

Stay current on security software
This means making sure you have the latest virus protection software updates from your security software provider. It's important because fraudsters move around frequently.

Security software companies are working to stay one step ahead of them. If you are updated, you are staying one step ahead too.

If you discover that your device (computer or phone) has been affected by a virus, please contact us immediately on 132 888 to reset your Bank Australia passwords.

For more information about password security, visit