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PLANNED OUTAGE on Saturday 24 July to Sunday 25 July: 21:00pm - 08:00am AEST. New customers who want to sign up online will be unable to. We're very sorry for any inconvenience caused. Call us on 132 888 'til 8:00pm AEST Friday and between 9am-2pm AEDT on Saturday if you have any questions or need a hand. View details


Why is my credit or debit card not processing transactions?

This could be for a number of reasons why your credit or debit card transactions are being blocked. Below are a few of the reasons why it might not be processing – we recommend double checking that it's not being blocked because of the below:

  • not enough funds in your account
  • expired or inactive card
  • details incorrectly entered
  • disabled a critical Card Control.

If you are still experiencing the problem and have checked the above reasons, please contact us via [email protected], call us on 132 888 (8am-8pm AESDT Monday to Friday) or visit a branch.