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Branch closure - Sydney, New South Wales and Melbourne CBD, Victoria. Following the Government’s announcement of stay-at-home restrictions, we've decided to temporarily close our Sydney CBD branch and Melbourne CBD branch. We’ve made this decision to limit the potential risks to our customers and staff and to support the efforts to limit the spread of COVID-19 in the areas under stay-at-home restrictions. While the branches are closed, we’ll be able to help you over the phone on 132 888 Monday to Friday 8am-8pm and Saturday 9am – 2pm AEST. View details

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Why is my credit or debit card not processing transactions?

This could be for a number of reasons why your credit or debit card transactions are being blocked. Below are a few of the reasons why it might not be processing – we recommend double checking that it's not being blocked because of the below:

  • not enough funds in your account
  • expired or inactive card
  • details incorrectly entered
  • disabled a critical Card Control.

If you are still experiencing the problem and have checked the above reasons, please contact us via [email protected], call us on 132 888 (8am-8pm AESDT Monday to Friday) or visit a branch.