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Planned Outage: Sunday 19 September, 2.30am to 8.30am AEST. This outage will affect internet banking, the app, telephone banking, loan applications and new customers wanting to sign up. Call us on 132 888 for any questions, we're here 'til 8pm AEST Friday or between 9am and 2pm AEST Saturday. View details

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Why is my credit or debit card not processing transactions?

This could be for a number of reasons why your credit or debit card transactions are being blocked. Below are a few of the reasons why it might not be processing – we recommend double checking that it's not being blocked because of the below:

  • not enough funds in your account
  • expired or inactive card
  • details incorrectly entered
  • disabled a critical Card Control.

If you are still experiencing the problem and have checked the above reasons, please contact us via [email protected], call us on 132 888 (8am-8pm AESDT Monday to Friday) or visit a branch.