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2022-01-19 3:13 pm

Important update to our branch network & contact centre: Due to the spread of COVID-19 in the community many of our staff have been impacted. This is causing disruption to our branch network and long wait times when calling 132 888. Find out more.

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2022-01-10 11:44 am
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Impact Report 2021

Our Impact Report shares our performance and impact for the financial year 1 July 2020 to 30 June 2021.

What’s on this page

2021 Impact report

This past financial year has been a year of exceptional growth and positive impact. Despite the uncertainty and evolving challenges of the COVID-19 pandemic, this was a year of highlights and milestones for everyone here at Bank Australia and our customers.

We exist as a bank because we share a belief with our customers that money can be used to create a world where people and the planet thrive. This report tells the story of how we worked to achieve the best possible outcomes for our customers and remained true to purpose during the 2021 financial year.

Read our 2021 Impact Report

Read our 2021 Financial Report

A 2021 snapshot

  • We welcomed a record amount of new customers.

  • Our impact finance business continues to grow.

  • We reached $1 million in total of community grants awarded to customers since 2016.

  • We launched our partnership with Indigenous Business Australia.

  • We doubled the size of our conservation reserve.

  • We launched the second iteration of our responsible banking policy.

Our purpose

In 2018, we launched the first version of our Responsible Banking Policy. This year, we did the first full review of the policy. We looked at how we delivered our policy commitments, talked to customers and looked for opportunities to improve and strengthen the policy.

See the new 2021 policy here