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Phone banking

With our phone banking service, you can transact on your own 24/7 or get help from one of us when you need it.

What you can do

  • Listen to current account balances and your last 5 transactions on each account
  • Transfer to other Bank Australia accounts you own or are a signatory on
  • Pay your bills using BPAY
  • Find out how much interest you earned on your accounts for the previous financial year 
  • Activate cards

Getting help from one of us

To transact on your accounts with the help of Bank Australia customer care, you need a security password. Otherwise you will only be able to make general enquiries.

To choose a security password, you can:

  • Download and complete the Telephone Banking Security Password application and post this to 50 Moore Street, Moe VIC 3825. Please note, we cannot accept security password applications via email.
  • Call us or send a secure message via the app or internet banking – once you nominate a password, we’ll send an SMS which you’ll need to reply Y or N to within 24 hours.
  • Visit a branch with photo ID  
Business hours and phone numbers

You can transact on your own 24/7 with phone banking. 

For help from one of us, we’re on the phone during the hours below:

132 888 – Australia-wide

+61 3 9854 4666 – Outside Australia

Monday to Friday 8:00am to 8:00pm AEST/AEDT

Saturday 9:00am to 2:00pm

Is phone banking free?

It’s the cost of a local call to use Phone Banking, though higher costs may apply if you can call from a mobile phone. Check with your mobile phone service provider for details of your plan.

Need help?

Send us a secure message via the app or internet banking

Or call us

Person looking at Bank Australia mobile app on mobile phone