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Phone banking

With our phone banking service, you can get help from one of us when you need it.

A man looking at his phone at the beach

Getting help from one of us

To transact on your accounts with the help of Bank Australia customer care, you need a security password. Otherwise you will only be able to make general enquiries.

To choose a security password, you can:

  • Download and complete the Telephone Banking Security Password application and post this to 50 Moore Street, Moe VIC 3825. Please note, we cannot accept security password applications via email.
  • Call us or send a secure message via the app or internet banking – once you nominate a password, we’ll send an SMS which you’ll need to reply Y or N to within 24 hours.
  • Visit a branch with photo ID  
Business hours and phone numbers

For help from one of us, we’re on the phone during the hours below:

132 888 – Australia-wide

+61 3 9854 4666 – Outside Australia

Monday to Friday 8:00am to 8:00pm AEST/AEDT

Saturday 9:00am to 2:00pm

Is phone banking free?

It’s the cost of a local call to use Phone Banking, though higher costs may apply if you can call from a mobile phone. Check with your mobile phone service provider for details of your plan.

® Registered to BPAY Pty Ltd ABN 69 079 137 518

Need help?

Send us a secure message via the app or internet banking

Or call us

A person holding a phone with Bank Australia digital banking on the screen