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24 May 2022 - Update on contact centre wait times: Recently our customers have been experiencing unusually (and unacceptably) long waiting times when calling our contact centre. We apologise for this inconvenience and are taking important steps to improve. Read more here.

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2022-04-28 10:05 am
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Phone banking

With our phone banking service, you can transact on your own 24/7 or get help from one of us when you need it.

What’s on this page

What you can do

  • Listen to current account balances and transactions
  • Transfer to other Bank Australia accounts you own or are a signatory on
  • Pay your bills using BPAY
  • Find out how much interest you earned on your accounts for the previous financial year 
  • Activate cards

Getting help from one of us

To transact on your accounts with the help of Bank Australia customer care, you need a security password. Otherwise you will only be able to make general enquiries.

To choose a security password, you can:

Business hours and phone numbers

You can transact on your own 24/7 with phone banking. 

For help from one of us, we’re on the phone during the hours below:

132 888 – Australia-wide

+61 3 9854 4666 – Outside Australia

Monday to Friday 8:00am to 8:00pm AEST/AEDT

Saturday 9:00am to 2:00pm

Is phone banking free?

It’s the cost of a local call to use Phone Banking, though higher costs may apply if you can call from a mobile phone. Check with your mobile phone service provider for details of your plan.

Need help?

Send us a secure message via the app or internet banking

Or call us