Skip to main content

UNPLANNED OUTAGE on Monday 21 June 10:15am AEST. We are currently experiencing issues with internet banking and our app. We are looking into this urgently, we apologise for the inconvenience. View details


Family violence (also called domestic violence) is any violent, threatening, coercive or controlling behaviour that occurs in a family or relationships, including past relationships.

It can include physical injury, threats, sexual assault, emotional and psychological abuse, economic control, damage to property, social isolation or actions that cause a person to live in fear.

While women make up the majority of those experiencing family violence, it can happen to anyone, regardless of gender, age, ethnicity, sexuality or financial situation.

  • If you're in immediate danger, call 000.
Family violence and money

Financial abuse is a form of family violence

It can involves the use of power, control or manipulation over someone’s finances or financial situation.

Financial abuse can include:

  • Denying you access to your own finances, bank accounts and financial records
  • Preventing you from working or studying
  • Threatening to stop supporting you or your children
  • Encouraging you to hand over control of assets you own
  • Making you take out loans or credit cards in your name that are for someone else, or guarantee a loan
  • Controlling all the decisions about how money is spent in your household
  • Using joint debts to stop you leaving a relationship.
  • Asking you to explain all your spending
  • Taking out loans or credit cards in your name, without you knowing
  • Not paying their share of joint loans or delaying property settlements to cause you financial stress or hardship
How we can help with your banking

If you tell us you’re experiencing family violence, we’ll protect your confidentiality. This means we’ll protect your privacy and won’t disclosure this to anyone else, even if you have joint accounts or products with another person.

If someone else is controlling your money, we can help.

We can help you understand any financial products which may be in your name and help provide documents about the products you have with us.

How our joint accounts and products work

Our joint accounts allow both account holders to access money without the permission of the other person. If you ask us, we can make the account ‘both to sign’ meaning money can only be withdrawn or transferred by the agreement of both account holders. One person can ask to make an account ‘both to sign’ and this cannot be changed without the agreement of both account holders.

Setting up safe banking

We can help you set up your own safe accounts and update your details so your accounts only belong to you. 

We can update your accounts so all your statements and bank information gets sent to a safe address or email address. 

We can help you update your passwords and account security so only you have access to it. 

If you're in financial difficulty

If you’re experiencing family violence, and having trouble meeting loan or credit card payments, talk to our team about hardship support. We may be able to  

  • extend the loan period
  • reduce your repayments,
  • postpone the due date for payment for a specified period,
  • provide an interest rate reduction,
  • provide support just for you, even if you have a joint loan
Support services available

There are a range of services available to provide support, guidance and advice during this difficult time. 

  • 1800RESPECT Phone: 1800 737 732
    A national 
    free, confidential family violence and sexual assault support service that operates 24 hours 7 days a week. Trained counsellors are available to listen and support you for what feels right for you and your situation and help refer you to local support. 
    A free confidential online chat service is also available.

  • Lifeline | Phone: 131 114
    24-hour crisis support and suicide prevention service. 

  • Men's Referral Service (No to violence) | Phone: 1300 766 491 
    A free, confidential support service for men taking responsibility for their violent behaviour. 
    Available 24/7 Tasmania, New South Wales, and 8am-9pm weekdays & 9am-6pm weekends in other states. 
    A free confidential online web chat is also available 8am-9pm weekdays. 

  • Mensline | Phone: 1300 789 978
    24/7 national, free, confidential phone counselling service. For men with family and relationship concerns. Counsellors specialise in family and relationship issues, including relationship breakdown, separation and divorce, parenting, family violence, suicide prevention and emotional well-being.
    Online counselling also available. 

Get in touch


Send us an email

Call 132 888

Talk to a specialist