Skip to main content

Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details

×

Decide what card features work best for you

Decide which features you want enabled on your card and simply switch them on or off from your App or Internet Banking.

What does each card control do?

Card lock

This allows you to disable all transactions attempted on your card. You may to choose to use this card control when you have misplaced your card. If you are comfortable that your card is not lost or stolen, you can remove the lock any time.

Existing recurring payments, such as direct debits, will not be affected by activating a lock on your card.

Note: Digital wallets will remain enabled unless manually disabled in Card Controls.

Digital wallet

Disabling digital wallet on your card will block all transactions where you attempt to use Apple Pay, Google Pay and/or Samsung Pay. This includes any in-app purchases.

payWave

payWave lets you ‘tap’ your card to make a payment without a pin or a signature.

If you have payWave disabled, you will no longer be able to ‘tap’ to pay. You will need to insert or swipe your card and provide some form of verification, such as a pin, to make a payment.

Online transactions

Disabling online transactions on your card means you cannot use your card details to make some purchases. This will affect online transactions, as well as phone, mail and any other transaction where your card is not physically present.

Note: this is also known as card-not-present transactions. It will not disable digital wallet transactions.

In-store transactions

Disabling in-store transactions on your card will block payments attempted where the card is physically presented at a merchant terminal (eftpos machine).  

This card control will apply when you swipe or insert your card, or use payWave when making a payment.

Note: This will not affect:

  • digital wallet transactions
  • online transactions
  • payWave transactions made with a rediCARD.
International transactions

Each Card Control has an option to disable them by region, either domestically or internationally. So for example, you could decide you would like ATM withdrawals to be enabled within Australia but disabled outside of Australia for your own protection.

ATM withdrawals

Disabling ATM withdrawals on your card will block cash withdrawals and cash transfers at any ATM.

Note: this will not affect staff-assisted cash withdrawals made on your access card at a bank branch.

Where do I find card controls?

In the App
  1. Go to the app menu
  2. Select "Cards"
  3. Tap on your card
  4. Tap on "Card Controls"
  5. Use the toggles to enable and disable features
In Internet Banking
  1. Go to the top menu
  2. Click on "Services"
  3. Click on "Cards"
  4. Click on "Card Controls"
  5. Use the toggles to enable and disable features

What else is in our mobile app?