2019 Impact Report
During 2019 we remained focussed on creating positive impact, putting customer wellbeing at the centre of our business and supporting our staff to thrive. We continued to raise the bar for responsible banking in Australia, and to improve customer experience by investing in our people, systems and processes. We delivered important projects and we’re creating new ways of increasing the positive impact of our responsible banking activity.
From our impact report, you’ll get a clear picture of our performance and the impact we made in the period 1 July 2018 to 30 June 2019, including measures of:
- our financial and cultural performance
- our creation of prosperity for our customers
- our support for people and their communities
- our contribution to making our planet healthy.
You can read more about our financial position and performance in the 2019 Financial Report here.