We’re concerned for the safety and wellbeing of the people and communities affected by the bushfire crisis across Australia.
To our customers affected by the bushfires, please be in touch to discuss your personal situation and the assistance we can provide. As we have always done in times of disaster, our customer assistance team will work with you to provide the most appropriate support. This may include:
- Pausing scheduled loan repayments
- Deferring interest payments on a case-by-case basis
- Deferring upcoming credit card payments
- Increasing emergency credit card limits
- Debt consolidation to help make repayments more manageable
- Restructuring existing loans free of the usual establishment fees.
Customers who need help can call us on 132 888 Monday to Friday 8am-8pm and Saturday 9am-2pm (AEDST). If you are insured by Allianz Insurance, support is available to customers 24/7 by calling 1300 555 030.
Recognising the scale of the crisis, we’ll also donate $50,000 to the Red Cross Disaster Relief and Recovery fund to support people in affected communities.
We’re also extending paid leave for our staff who are emergency services volunteers from two to four weeks, and we’re monitoring the impact of bushfire smoke on our staff at branches and offices to minimise risks to their health and wellbeing.
A message from our Managing Director
“This crisis affects all of us, whether that be the immediate or future threat of fire, the smoke that is choking our countryside, towns and cities, or those of us fearful of what a long hot summer still may yet bring.
In the face of the fear and loss that so many people and communities have felt, the determination and resilience of the survivors, fire fighters and emergency workers has also inspired feelings of hope.
I’d also like to acknowledge the impact on the Traditional Owners of the Country affected by the fires. Aboriginal and Torres Strait peoples have always been the custodians of these lands and we need to respect and utilise Indigenous expertise and practices for addressing fire risk and land management.
We’re proud to add our contribution to the huge show of support from people and businesses across Australia for the emergency relief and recovery effort that will continue for many months to come.
Beyond the immediate crisis, there’s been a lot of talk about the role and impact of climate change on the fires. The science of climate change tells us that bushfires and extreme weather events are likely to become more frequent and intense and so in addition to supporting those affected by the current fires, we will continue in our efforts to address the climate crisis.
As the bank that doesn’t invest in polluting fossil fuels, that is run on 100% clean renewable energy, and that supports habitat and wildlife conservation, we’re committed to being part of the solution now and into the future”.