Busting myths about our merger with Qudos Bank

Myth 1: The merger will mean branch closures

Fact:

there will be no branch closures as a result of the merger. Five Qudos Bank branches will be added to the 10 Bank Australia network for the benefit of customers.

Myth 2: Customer service will decline

Fact:

with the merger, we will have a larger network of branches and expanded Australia Post Bank@Post services. Our combined resources will also enable us to invest in improving customer service capacity through our 100% Australia-based contact centre.

Myth 3: The merger will result in job losses

Fact:

we need our people more than ever, and everyone has a role to play now and as we come together. There will be no forced job losses or redundancies below executive level. A merger will also mean greater career growth opportunities for our people.

Myth 4: The merger will compromise our values

Fact:

both Bank Australia and Qudos Bank share a strong focus on supporting customers and their communities to thrive. The merged bank will maintain the public commitments of Bank Australia including:

• Retaining B Corp status
• Continuing to focus on our impact priority areas of climate action and our net zero by 2035 target, nature and biodiversity, First Nations Recognition and Respect, and affordable and accessible housing
• Maintaining our responsible banking policy to guide where we lend and invest

Myth 5: Fees will increase and my products will change

Fact:

a merger will allow us to combine the strengths of both banks, resulting in a wider range of products and services, reduced fees and charges from day 1 and greater investment in technology to provide you with more convenient ways to manage your finances.

Get in touch if you need us

If you have any questions about our proposed merger, please send us a question via our merger hub and we’ll get back to you as soon as possible.