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Branch closure - Sydney, New South Wales and Melbourne CBD, Victoria. Following the Government’s announcement of stay-at-home restrictions, we've decided to temporarily close our Sydney CBD branch and Melbourne CBD branch. We’ve made this decision to limit the potential risks to our customers and staff and to support the efforts to limit the spread of COVID-19 in the areas under stay-at-home restrictions. While the branches are closed, we’ll be able to help you over the phone on 132 888 Monday to Friday 8am-8pm and Saturday 9am – 2pm AEST. View details


Receive international payments quickly and reliably. It’s a low-cost alternative to the SWIFT transactions.

Win a $5000 Domestic Travel Voucher*

All you need to do to go into the draw is send or receive money overseas using our International Payment service and you will go into the draw to win a AUD $5000 Voucher for travel within Australia which not only can be used on flights, use it to book a staycation and experience within your state of residence*.

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Receiving an international transfer

At Bank Australia, we use Western Union Business Solutions, a division of The Western Union Company, to receive and send international transfers.

To receive funds from overseas into your Bank Australia account, you will need to provide the person or business sending money to you with payment instructions. The payment instructions vary depending on the currency being sent to you.

Obtaining payment instructions is as simple as logging in to your internet banking, and following below steps:

Step 1 – Click ‘Transfer/Pay’ and select ‘International Transfers’

Step 2 – Choose ‘receive money from overseas’ and then follow the prompts to complete the form

Step 3 – Forward the payment instructions to the person transferring money to you

  • Ensure funds are deposited in the nominated currency into the nominated account.
  • Instruct the overseas bank to include the Payment Reference in the bank's reference field

If possible, email the transfer receipt or bank’s remittance advice to [email protected]

The fine print

Bank Australia provides the products referred to in this communication to its members and customers in conjunction with Western Union Business Solutions (Australia) Pty Ltd ABN 24 150 129 749 AFSL 404092, (trading as Western Union Business Solutions). Fees & Charges and Terms & Conditions apply.

In providing you with this information you should consider the appropriateness of this advice with regards to your particular financial situation and needs. You should consult the Product Disclosure Documents before making a decision to apply for products with Bank Australia.

Bank Australia is committed to delivering memorable and superior service to all customers. We welcome your feedback, compliments and/or complaints about our performance.


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