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Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details


Receive international payments quickly and reliably. It’s a low-cost alternative to the SWIFT transactions.

Win one of ten $1000 gift card vouchers

All you need to do to go into the draw is send or receive money overseas by a telegraphic transfer using our International Payment service, powered by Western Union Business Solutions, and you will go into the draw to win a $1000 gift card Voucher.

Find out more

Receiving an international transfer

At Bank Australia, we use Western Union Business Solutions, a division of The Western Union Company, to receive and send international transfers.

To receive funds from overseas into your Bank Australia account, you will need to provide the person or business sending money to you with payment instructions. The payment instructions vary depending on the currency being sent to you.

Obtaining payment instructions is as simple as logging in to your internet banking, and following below steps:

Step 1 – Click ‘Transfer/Pay’ and select ‘International Transfers’

Step 2 – Choose ‘receive money from overseas’ and then follow the prompts to complete the form

Step 3 – Forward the payment instructions to the person transferring money to you

  • Ensure funds are deposited in the nominated currency into the nominated account.
  • Instruct the overseas bank to include the Payment Reference in the bank's reference field

If possible, email the transfer receipt or bank’s remittance advice to [email protected]

The fine print

Bank Australia provides the products referred to in this communication to its members and customers in conjunction with Western Union Business Solutions (Australia) Pty Ltd ABN 24 150 129 749 AFSL 404092, (trading as Western Union Business Solutions). Fees & Charges and Terms & Conditions apply.

In providing you with this information you should consider the appropriateness of this advice with regards to your particular financial situation and needs. You should consult the Product Disclosure Documents before making a decision to apply for products with Bank Australia.

Bank Australia is committed to delivering memorable and superior service to all customers. We welcome your feedback, compliments and/or complaints about our performance.


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